Shipping policy

At Mittigrain, we are committed to delivering your order safely, securely, and on time. Please read the following shipping policy to understand our shipping process, delivery timelines, and related terms.

1. Shipping Coverage

We currently ship orders across India.

Orders are delivered to the shipping address provided by the customer at the time of checkout. Please make sure that your address, PIN code, phone number, and other contact details are accurate before placing your order.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed.

Orders placed on Sundays, public holidays, or during special promotional periods may require additional processing time.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout, where tracking is available.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • Metro & major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Mittigrain may offer free shipping promotions or other shipping offers. The applicable offer and eligibility requirements will be displayed on our website.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number or tracking link via your registered phone number or email address.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier or logistics issues

  • Severe weather conditions

  • Public holidays

  • Natural events

  • Incorrect or incomplete address information

  • Remote delivery locations

  • High order volumes

  • Regulatory or transportation restrictions

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

Mittigrain is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or inaccurate address provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempt, additional shipping charges may apply if the customer requests re-shipment.

8. Failed Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer refuses or fails to accept the shipment, the order may be returned to Mittigrain.

Any applicable re-shipping charges may be borne by the customer.

9. Damaged Packages

We take care to pack orders securely before dispatch.

If your package appears damaged, tampered with, or opened at the time of delivery, we recommend not accepting the package where possible and contacting us immediately.

If you receive a damaged product, please contact us as soon as possible with photographs or videos of the package and product so that we can review the issue and assist you.

10. Missing or Lost Shipments

If your order appears to be lost in transit or has not been delivered within a reasonable period after the estimated delivery date, please contact us.

We will coordinate with the relevant shipping partner to investigate the shipment and determine the appropriate resolution.

11. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We can only make address changes before the order has been dispatched, subject to our ability to process the request.

Once an order has been dispatched, the shipping address generally cannot be changed.

12. Delivery to Remote Areas

Some remote or difficult-to-service locations may require additional delivery time or may not be serviceable by certain courier partners.

If a location is not serviceable, we will contact the customer using the information provided with the order.

13. Contact Us

If you have any questions regarding your order or shipping, please contact Mittigrain through the contact details provided on our website.

We are happy to assist you with your order and delivery-related queries.

Mittigrain
Delivering goodness to your doorstep.